Widespread flooding across portions of Nebraska, Iowa and Missouri is causing major disruptions to BNSF service and operations. With recent storms and accelerated snowmelt, which has caused ice jams on area rivers, water levels have reached record high levels.
BNSF crews are working to restore service as quickly as possible. As always, safety is our highest priority. While some traffic is being re-routed, shipments destined for locations in this region will continue to experience delays.
Here’s a collection of photos showing our flood recovery work.
With washouts and high water on significant portions of our rail network, multiple BNSF subdivisions are currently out of service. View the current service outages map here.
BNSF issued an embargo in response to outages through this impacted area. View the current list of embargoed destinations here. You can also view active all embargoes at the Association of American Railroads (AAR) Embargo Railinc website here.
Customers affected by the current embargo may request a change to bill of lading, waybill, service order or shipping document to divert freight to another location.
Freight diversion requests can be made through the Shipping Instruction Modifications tool here. (must be logged into BNSF Customer Portal for access).
If you have questions about your shipment(s), please contact BNSF Customer Support at 1-888-428-2673.
We appreciate your patience as we address this challenging environment.
Use this form to let us know whether your facility has experienced damage or service is being suspended due to flooding.
If you are a BNSF customer and would like to subscribe to receive BNSF Customer Notifications, including Service Advisories and Network Updates, by email, log in to the Customer Portal, click on the down arrow next to your name in the top right corner of the page and select “My Profile,” then click on “My Subscriptions” in the left navigation pane. The above category options are listed on the BNSF Updates & Pricing tabs, where you can select and deselect the subscription types you are interested in.
Journalists on deadline: A list of local news media contacts is available here.