Our Team

The BNSF Mexico team has a strong presence in Mexico. We speak Spanish. We speak English. We understand the opportunities and challenges involved in Mexico shipping. And we are here to give you the benefit of our import-export expertise.

Whether you’re vehicle shipping from Mexico, grain shipping to Mexico, or just about anything in-between, we are here to support you. On your behalf, we proactively monitor shipments to avoid delays at border gateways and we can help you with all bnsf.com tools. Our Customer Support is award-winning. Our presence in Mexico combined with our connection to all the resources of BNSF Railway allow us to serve you better.

Prefer to contact us via e-mail? Connect with BNSF Mexico.


BNSF Mexico – Fort Worth
2650 Lou Menk Drive
Fort Worth, Texas 76131


paul-martin-hirsch

Paul Martin Hirsch

Assistant Vice President, Mexico
Tel: 817-867-6280

Talk to me about: 
Shipping to or from Mexico

Victor Valdes

Victor Valdes

Director
Tel: 817-867-6060

Talk to me about: 
Agricultural Products and Industrial Products

Carlos Trevino

Carlos Trevino

Director
Tel: 817-867-6627 (U.S.)

Talk to me about: 
Intermodal and Automotive

Ed King

Ed King

Asst. Director, Border Support & Dimensional
Tel: 817-593-4675

Talk to me about: 
Border Support

Chris Ayers

Chris Ayers

Senior Manager - Border Support
Tel: 817-234-1477

Talk to me about: 
Border Support

Brian Stoviak

Manager, Business Development
Tel: 817-867-6175

Talk to me about: 
Any questions, information or updates on shipping to or from Mexico.


BNSF Mexico – Queretaro

Elisa Angles

Elisa Anglés

Marketing Manager
Tel: (52) 44 2253 4096

Talk to me about: 
Consumer Products, Intermodal, Chemicals and Plastics


BNSF Mexico – Mexico City

Antonio Gomez

Antonio Gomez

Marketing Manager
Tel: (52)55-5636-2542

Talk to me about: 
Grain, Grain Products and Fertilizers

Laura Hernandez

Laura Hernandez

Marketing Manager
Tel: (52) 55-5636-2543

Talk to me about:  
Consumer Products, Intermodal and Automotive

Juan Ramos

Gerardo Leal

Marketing Manager
Tel: (52) 56 2562 8279

Talk to me about: 
Grain, Grain Products and Fertilizers

Pamela Gastaldi

Pamela Gastaldi

Office Manager BNSF de Mexico
Tel: (52) 55 5636 2561

Talk to me about: 
Connecting you to the person who can help you.


BNSF Mexico – Monterrey

Juan Ramos

Juan Ramos

Marketing Manager
Tel: (52) 81 4780 3044

Talk to me about: 
Food and Beverage, Machinery and Metals (Steel, Iron, Aluminum, Copper, Zinc, Taconite), New Railcars

Victor Dominguez

Victor Dominguez

Marketing Manager
Tel: (52) 1-55-4877-3947

Talk to me about: 
Consumer Products, Intermodal, Gasoline, Diesel, Liquefied Petroleum Gas (LPG), Asphalt, Fuel Oil, Lube Oil and Forest Products


Customer Support Contacts

888-428-2673

We have bilingual customer-solutions professionals ready to help you resolve questions in the areas listed below. Just call 888-428-2673 and select one of the voice prompts below.

Web Support Issues

Just say “Web Support.”
Including issues with shipping patterns, automated reports, web applications and EDI transactions.

Waybilling Issues

Just say “Shipping Instructions.”
Waybill problem resolution including issues involving incorrect routing, customer names, non-credit, patron code, contract errors and reverse route instructions.

Border Support

Just say “Mexico” or “Canada.”
Including issues involving Despacho Previo (pre-documentation), border clearance and Customs issues such as U.S. Customs needing to inspect a car or dealing with government agencies such as USDA, FDA, etc.